Terms & Conditions.
Clear expectations create better experiences.
OUR PHILOSOPHY
Built on trust.
We believe good relationships — with the people who choose our products, and with the products themselves — are built on transparency, fairness and mutual respect. These terms exist simply to make that relationship clear: what you can expect from us, and what we ask in return. Nothing complicated, nothing hidden. Just an honest agreement between people who care about doing things well.
ORDERING
How ordering works.
Orders
Orders are confirmed once payment has been successfully received.
Availability
Products may occasionally become unavailable. If this happens, we let customers know as soon as possible.
Pricing
Prices may change over time, but any confirmed order always keeps the price agreed at checkout.
RESPONSIBILITY
Our commitment to you.
At Cilandra, we always aim to give you accurate information, products made to last, and thoughtful support whenever you need it. If something isn't right, we want to hear about it — and we'll do our best to make it right.